24/7 Support Service
20+ Years of Experience
Available for 200+ Countries
1,620+ Mobile Network Operators
Menu
Web SMS
Log in
Sign up

Latest News

United States: SMS Guideline

1. How to start sending your own custom messages:

  1. Purchase a Number: We will help you to acquire a Toll-Free Number (TFN).
  2. Verify Your Use Case: Complete and submit the required TFN registration form to verify exactly how you plan to use the SMS service.
  3. Wait for Approval: The number approval process typically takes about 2 to 3 weeks.
  4. Start Sending/Receiving SMS: Once your TFN is approved, you may send and receive SMS freely.

2. Can I send SMS with shortener URL to United States (USA)?

Public URL shorteners, such as bit.ly and TinyURL, are not allowed.

Click here for a detailed explanation.

3. What are the forbidden message categories for SMS in the USA?

To ensure high deliverability and maintain compliance with US carrier regulations, certain messaging use cases are strictly prohibited. These restrictions are in place to protect consumers and maintain the integrity of the mobile ecosystem.

View the full list of restricted use cases and documentation here.

4. I attempted to send messages to USA numbers, but they failed to be delivered. Why?

Message content that is not registered will result in a failure. To comply with USA regulations, it’s essential to buy a number and undergo a use case verification before you can send SMS to your customers.

5. Can I utilize my personal mobile or landline number as the sender for SMS to the USA?

No, it’s necessary to purchase a dedicated number, such as a Toll-Free Number, and complete the use case verification process.

6. How do I go about obtaining or purchasing a Toll Free Number in the USA?

  1. Complete the number registration form available here.
  2. Proceed with the payment.
  3. After your registration is accepted and approved, you’ll be able to send and receive SMS using your Toll Free Number.

7.USA Toll Free Number (TFN) SMS delivery features?

Click here for everything you need to know before ordering your USA Toll-Free Number.

Get Started with MoceanAPI Today

Ready to upgrade how your business connects in United States? Start your free trial and discover how our SMS API can simplify your messaging — no credit card needed.

Try for Free

Let’s Talk – We’re Here to Help

Got a question? Reach out to us at sales.us@moceanapi.com or just drop us a message using the form below — we’ll respond as soon as we can.